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 Facts about NSS
Mystery Shopping Provider Since 1972
350,000+ Mystery/Secret
Shoppers
Global Coverage
Consultative - Solution
Oriented
 Partners & Membership
MSPA...
Mystery Shopping Providers Association
http://www.mysteryshop.org
CALI...
California Association of Licensed Investigators
http://www.cali-pi.org


~ Industries we Serve ~

Specialty Retailers
National Shopping Service is all about customized programs.

We don't squeeze our clients into someone else's mold. We design all of our solutions to be as unique as your business model, guaranteeing your satisfaction and success. Art Galleries, Auto Parts, Consumer Electronics, Costumes, Home Furnishings, Jewelry, Sporting Goods, Recreational Vehicles…our experience is as diverse as the marketplace. Whether you're focused on merchandising audits, customer experience measurement, or loss prevention, National Shopping Service has the people, the experience, the flexibility, and the technology to drive your business to success.

C-Stores
Are you really providing convenience if the customer experience is frightening?

National Shopping Service believes that the service levels in the C-Store industry are just as important as they are in Luxury Retail. Our field observers provide us with unbiased granular and actionable details allowing us to identify. Measure, and intensify the real service you are providing - Convenience! Our goal is to offer you valid data and consultation to drive improved staff performance, customer loyalty, and top line revenue growth. Our decades of experience and our stellar reputation in the industry says we're capable of meeting that goal for you.

Luxury Retailers
Luxury brands require luxurious customer experiences!

National Shopping Service currently consults with over 25 luxury retail brands, driving over-the-top sophistication and elegance at every customer touch-point. From the time the customer enters the door until they are graciously invited back, our highly trained evaluators capture every detail of the experience. Our decades of work in this field, attention to detail, and consultative approach allow us to identify any gaps existing between brand promise and brand performance and bridge them. We consult with our clients to build customer relationships that last.

Casual Dining
You've spent a fortune creating your unique brand to set yourself apart from the seemingly endless competition.

How do you protect your investment? You do everything within your power to make sure your guests leave highly satisfied. Highly satisfied guests are more than 2 times as likely to return to your restaurant. Highly satisfied guests are also more than 3 times as like to recommend your restaurant. National Shopping Service has decades of experience and the tool set to make this happen. Make us your consulting team to protect what you've already invested.

Grocery
With the demands of your industry's diverse product line, do you have enough eyes to watch over customer satisfaction as well?

National Shopping Service does! In fact, we have over 350,000 sets of eyes that are trained, ready, and at your disposal. Our shoppers' skills are continually updated to monitor inventory levels, merchandising plans, alcohol and tobacco compliance, check-out efficiencies, industry specific operational performance, and employee / customer interactions. Keep your customers happy by knowing what drives their satisfaction and acting on that knowledge to win their loyalty. An enormous job like yours requires an enormously capable partner. National Shopping Service has an enormous shopper base, an enormously creative solutions design team, and an enormous reputation for success in your industry.

And More...
Other Industries We Serve:

Service Providers               Hospitality               Manufacturers               Financial              Call Centers