The International Mystery Shopping Alliance (IMSA) is the only worldwide coalition of mystery shopping companies. This is not an association but an organized, exclusive partnership aimed at providing international coverage for mystery shopping activities throughout the world. Until the formation of IMSA, there has never been a single source mystery shopping solution for both local and international projects. Companies with an international presence were forced to build separate vendor relationships in each country where shops were required.

IMSA’s strategic alliance covers all five continents with each partner sharing its own local shopping experience as well as a thorough knowledge of their own markets. The result: a quick and flexible solution perfectly adapted to each country with a guaranteed level of quality and professionalism through a single source.

Another powerful benefit of this single-source mystery shopping solution is the deep rate discounts. By “pooling” your company’s global shop needs together, the combined volumes will allow for discounted price considerations.

Please contact us @ 1.800.800.2704 to find out how we can satisfy your international needs.

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Customer Research "Upgrades"...
While originally a paper and pencil "mystery shopping" service, we have changed significantly over the last 30 years. Our main focus is still on mystery shopping, but we have expanded our capabilities to include more modern approaches to customer assessment. Some advances in this area include digital photo and movie shops, audio shops, and other digital reporting enhancements.

Employee Management Advances...
In order to satisfy a broader spectrum of client needs while maximizing integration with existing programs, we have also diversified recently from basic employee recognition programs to background screening, employee development and feedback systems, as well as exit interview support.

Quick to respond to changes in technology and the needs of our clients, NSS continuously adjusts it resource "toolkit" to assure cost effective and innovative performance management solutions necessary to your brand's dominance in today's highly competitive marketplace.

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