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One size does not fit all.
Our mission is to serve as a catalyst for creating value by integrating and implementing
business strategy through people. We become intimately involved with our clients'
growth, development and deliver dynamic support for the work force as well as
management. Our long-term relationships are earned through a dedication to understanding
our clients' businesses and consistently delivering value.
We offer a spectrum of involvement levels to satisfy
a wide range of cost and benefit considerations.
Take
a "Test-Drive"...
Start with low-cost pilot program before investing significant resources in any
one solution.
Programs
in all flavors that can be further tailored to your particular situation...
With unlimited customization and scalability, so you can "grow as you
go", our flexible programs allow you to integrate any number of our customer
and employee solutions to deliver a complete "suite" of services that
address your company's most current concerns and initiatives.
Customer Research/Mystery Shopping (Solution "Levels")
- [LOW INVOLVEMENT] ..."OpinionWeb"
- from setup to collection to analysis, this quick to setup, quick to modify tool
allows even the smallest business to analyze their customer service initiatives.
- no quotas
- client has full control thru online wizard (setup to tracking/maintenance)
- [MEDIUM INVOLVEMENT] ...Traditional Mystery
Shop (low volume CARE system, minimum features)
- [HIGH INVOLVEMENT] ...Advanced Research
- Digital Features, High-Involvement Reporting, or Multi-Channel Customer
Assessment
- Photos and/or Movies and/or audio available online
- Phone and In-person survey
- [SPECIAL INVOLVEMENT]...Audit/Inspections
- Environmental Inspections, Surveillance, and/or Qualitative Research
- Uniformed Inspections
- Procedural Audits, Product Placement, Regulatory Assurance
- Intercepts
- Focus Groups
Employee Support (Solution "Types")
- Background Screening
- Employee Feedback
- Employee Recognition and Incentives
- Exit Interview
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As an industry leader in custom research, we understand that your research
objectives and circumstances are unique. We will tailor the entire research
process to supply the critical information you need to make your marketing efforts
more successful. When all is said and done, you can trust our research experts
to deliver insightful interpretations that take into account your unique environment
and circumstances.
Customization in all aspects of program:
- advanced report/survey design support
- version management for homogenous tracking and comparisons
of dynamic reporting infrastructures
- ability to handle frequent changes and emergency initiatives
without a hassle
- ad hoc reporting
- advanced data mining for specific marketing or other
management priorities
- specialized delivery/publishing/export formats (summaries,
individual reports, tracking data)
- seasonal or other short-term programs in concert with
main program
- extra correlated indirect reporting including demographic/household/business
profiling
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National Shopping Service has been at the forefront of Web-based applications
for research since the advent of the Internet. As a company, NSS has developed
and hosted over 50 custom online corporate customer and employee management systems.
These systems collect, process, analyze, and deliver individual reports in any
format as well as advanced summaries utilizing advanced visual statistical modeling
incorporating both direct and indirect research.
Because of the significant advances in business technology and the internet's
influence on mainstream economy, we have spent significant efforts to focus our
research and development on web based technologies relating to the industry.
This dedication to the latest technology assures that your Web-based application,
whether data collection, reporting or project management, will have the following
advantages:
- High-speed access the key to having a
responsive Web site
- Dedicated Website/Intranet secure information
sharing/viewing
- Extensive firewall protection reduces
the risk of unauthorized entry
- Built-in redundancy in the event of a
failure, your data is protected
- 24/7 monitoring
your site is checked every 10 minutes to ensure peak performance
- To learn more about our Web-based research, click
here.
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