Please call 1-800-800-2704 or send an email to help@nationalshoppingservice.com if you have any questions that are not covered below:

1. When am I paid? How am I paid? How much will I be paid?
   
2. Do I need to contact you to see if you have openings in my area?
   
3. How often will I perform evaluations for NSS?
   
4. How do I update my Shopper information?
   
5. I tried logging in with my last name and shopper number, but I was rejected. What's wrong?
   
6. I have a friend that is interested; I need to contact you?
   
7. What type of mystery shopping services do you do?
   
8. Are you a legitimate company?
   
9. How do I get more information on mystery shopping?
   
10. How do I know if there are any Mystery Shops in my area?
    
11. Do I have to pay a fee to shop with National Shopping Service?
    
12. Are all reports entered directly at National Shopping Service's website?
    
13. Do I need to contact schedulers at National Shopping Service for shops?
    
14. Will I be penalized if I decline a shop offered to me?
    
15. How can I find out if other Mystery Shopping companies are legitimate.
    

Q1: When am I paid? How am I paid? How much will I be paid?

A: Shopper checks are mailed out the month FOLLOWING when your shop was completed. (i.e. If you did the shop in April, your check will be sent to you in May.) The checks are proofed, processed, and sent out by the last business day of the month. Please allow one to two weeks to receive your check. Also, note that we are in Northern California so if you are on the East Coast the mailing time could be longer.

Q2: Do I need to contact you to see if you have openings in my area?

A: There are two ways to check if there are any open assignments in your area. You can search for open prospects using the prospects tool available in our shopper intranet or you can call us and one of our schedulers will be glad to schedule you for a shop available in your area.

Q3: How often will I perform evaluations for NSS?

A: That depends on where you are located. Many of our clients change locations monthly so we will most likely not have the pleasure of working with you on a regular basis.

Q4: How do I update my Shopper information?

A: Please go to http://www.nationalshoppingservice.com and login under "Mystery Shopper Login" at the bottom of the page. From there, you can find out your shopper number and then login to change your information. If you are "rejected", be sure you are using the email address you used when you registered.

Q5: I tried logging in with my last name and ID, but I was rejected. What's wrong?

A: You probably registered using a different email address or it is misspelled in the registry. Try an email address you have had in the past. If this does not work, contact help@nationalshoppingservice.com and we will respond with assistance.

Q6: I have a friend that is interested; do I need to contact you?

A: No, just direct them to http://www.nationalshoppingservice.com...and thank you for the referral!

Q7: What type of mystery shopping services do you do?

A: We do a variety of integrity and customer service shops in all industries ranging from department stores and retail to convenience stores, banks, hotels, and airlines. We also perform a wide range of "special" audits and inspections that involve our nationwide researchers and take advantage of more formal and in-depth reporting skills.

Q8: Are you a legitimate company?

A: NSS (National Shopping Service) has been providing Mystery Shopping Services since 1972. We have an excellent reputation that we constantly strive to maintain.

Q9: How do I get more information on mystery shopping?

A: For more information on mystery shopping check out our shopper resources page. If you would like to view our shopper presentation, please click here.

Q10: How do I know if there are any Mystery Shops in my area?

A: Open mystery shopping assignment are currently posted in our shopper intranet. You can search for open assignments using the prospects tool available in our shopper intranet or you can call us and one of our schedulers will be glad to schedule you for a shop available in your area. A scheduler for your area may also contact you via email or phone once something becomes available in your area. We are continuously growing and gaining new cities, in which shops will be available. Please be patient.

Q11: Do I have to pay a fee to shop with National Shopping Service?

A: NO. We have never and will never make shoppers pay a fee in order to receive shops from our company. We cover all expenses incurred in locating, screening, training, and developing our Mystery Shoppers.

Q12: Are all reports entered directly at National Shopping Service's website?

A: Most of our current shops are entered directly into our website. However, for shops that are not, you can log on, read the instructions, print out the report form, and fax it back to us at our toll free fax number, 877.781.6253.

Q13: Do I need to contact schedulers at National Shopping Service for shops?

A: You are always welcome to contact our staff to see if shops are available in your area. Generally, though, you will be contacted by a member of our staff once something becomes available in your area.

Q14: Will I be penalized if I decline a shop offered to me?

A: Definitely not. We would rather you decline a shop than accept the shop and not complete it. But, if you DO accept and shop and do NOT complete it, depending on the circumstances, you will not be able to shop again for our company.

Q15: How can I find out if other Mystery Shopping companies are legitimate.

A: The following articles are some warnings of those posing as Mystery Shopping Companies:

MSPA - Press Release

Consumer Reports - Article