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| You are here... Home : FAQs : Shopper/Researcher Inquiries | |
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Please call 1.800.800.2704
or send an email to help@nationalshoppingservice.com
if you have any questions that are not covered below:
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A: Shopper checks are cut on the 15th of
the month FOLLOWING when your shop was completed. (i.e. If you did the shop in
April, a check will be cut for you on the 15th of May.) The checks are then proofed,
processed, and sent out on the last business day of the month. Please allow one
to two weeks to receive your check. Also, note that we are in Northern California
so if you are on the East Coast the mailing time could be longer. |
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A: No. At this time, our schedulers will
contact you via email or phone when we have a shop available in your area. |
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A: That depends on where you are located.
Many of our clients change locations monthly so we will most likely not have the
pleasure of working with you on a regular basis. |
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A: Please go to http://www.nationalshoppingservice.com
and login under "Shopper Login" at the bottom of the page. From there,
you can find out your shopper number and then login to change your information.
If you are "rejected", be sure you are using the email address you used
when you registered. |
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A: You probably registered using a different
email address or it is misspelled in the registry. Try an email address you have
had in the past. If this does not work, contact help@nationalshoppingservice.com
and we will respond with assistance. |
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A: No, just direct them to http://www.nationalshoppingservice.com...and
thank you for the referral! |
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A: We do a variety of integrity and customer
service shops in all industries ranging from department stores and retail to convenience
stores, banks, hotels, and airlines. We also perform a wide range of "special"
audits and inspections that involve our nationwide researchers and take advantage
of more formal and in-depth reporting skills. |
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A: NSS (National Shopping Service) has
been providing Mystery Shopping Services since 1972. We have an excellent reputation
that we constantly strive to maintain. |
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A: For more information on mystery shopping
check out our shopper resources page. If you would like to view our shopper presentation,
please click here. |
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Q10: How do I know if there are any Mystery Shops in my area? A: Our shops are not currently posted on
our website. A scheduler for your area will contact you via email or phone once
something becomes available in your area. We are continuously growing and gaining
new cities, in which shops will be available. Please be patient. |
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A: NO. We have never and will never make
shoppers pay a fee in order to receive shops from our company. We cover all expenses
incurred in locating, screening, training, and developing our Mystery Shoppers. |
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A: Most of our current shops are entered
directly into our website. However, for shops that are not, you can log on, read
the instructions, print out the report form, and fax it back to us at our toll
free fax number, 877.781.6253. |
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A: You are always welcome to contact our
staff to see if shops are available in your area. Generally, though, you will
be contacted by a member of our staff once something becomes available in your
area. |
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A: Definitely not. We would rather you
decline a shop than accept the shop and not complete it. But, if you DO accept
and shop and do NOT complete it, depending on the circumstances, you will not
be able to shop again for our company. |
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