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  Magazine Articles: Survey: Dude, Don't Go Near My Car
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Dude, Don't Go Near My Car
Out of the Box: Downloads

March 6, 2006

Go figure: When it comes to service stations, customers apparently want anything but service. “Keep it simple, stupid” is their wish, according to a National Shopping Service survey of 3,671 gas station customers. Rather than have a uniformed attendant pamper them by pumping their fuel, checking the oil dipstick and swiping a squeegee across the windshield, today’s gas getters value “getting in and getting out as soon as possible.” Personal safety issues and having a clean gas nozzle that operates properly and delivers fuel quickly ranked high, too. For those who prefer good, old-timey personal service over speed pumping, may we suggest relocating to either Oregon or New Jersey? In those states, full service is mandatory.

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