Fix my ride, and show some respect, too

BUSINESS BUZZ
May 15, 2006

Car repair customers insist on two things when they take a car in for work: a reasonable price and a clear explanation of what is being repaired, according to a nationwide survey conducted by National Shopping Service.

The organization interviewed 3,674 individuals.

Both men and women said they wanted the proposed repairs and service clearly explained, and didn't appreciate being spoken to in a condescending fashion.

Other priorities that emerged were:

Not wanting greasy fingerprints on the vehicle.

Receiving a written estimate and receipt.

Seeing posted prices for requested service.

Those being surveyed could choose the option of "Other" and write in their repair desires.

Requests included vending machines, a children's area, and reading material that was "less than two years old."

-- Michael Pollick