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SOLUTIONS |
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 AUDITS
& INSPECTIONS |
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You can't be everywhere
at once...but NSS can be. For more formal audits
of your business's diverse properties, processes, and people - we can tailor a
research solution. Your company's success depends on management's ability to monitor
adherence to whatever standards you require of your franchisees, resellers, distributors,
and other partners.
- Uniformed Inspections / Audits
- On-Site Compliance Inspections
- Signage Assessments
- Adherence to Franchise Requirements
- Site Safety
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- On-Site Food Prep / Kitchen Inspections
- Financial Institution Document Audits
- Product Display Documenting / Counts
- Customer Counts
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Our programs utilize uniforms,
badges, formal documentation, in-depth training, and advanced monitoring and quality
control procedures to comprehensively scrutinize procedural, environmental, and
aesthetic standards. Consistent,
yet flexible enough to change as your infrastructure as well as your representative's
infrastructure evolves, we provide the focused "viewpoint" required
to influence and maintain your brand, assets, employees, and partners throughout
all aspects of their day-to-day operations. |
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How it Works |
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While a mystery shopping program is more customer
oriented, our audit and inspection programs can provide a more technical form
of research. Audits and Inspections focus management's attention on adherence
to standards in more than just the customer-service business units. With an emphasis
on training and formal monitoring techniques (as opposed to the covert, and often
informal nature of customer research) we can enforce the accountability you require.
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1. Research and Diagnosis
Identifying and analyzing standards and required adherence thresholds. Emphasis
on procedural, operational, aesthetic, and related business processes involved
in maintaining your brand(s) and partnerships. |
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2. Solution Design
Creating and putting in place a series of staff, researcher, and documentation
systems to maintain consistent monitoring of the auditing program. |
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3. Training and Documentation
Screening and in-depth training of staff and
researchers in program focal points, subtleties, and deliverable schedules. |
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4.Implementation
Launching and operating the solution, as well as measuring progress and providing
ongoing support, training, and refinement. |
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5. Evaluation and Interpretation
Measuring and evaluating the impact of the initiatives and using the information
gathered from the data produced by programs to compare with expectations and initial
goals. Adjust solution and goals as necessary to allow for environmental, seasonal,
or other marketplace forces including revelations deduced from solutions.
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Features and Options |
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1. Custom Badge/Uniform Design:
Uniforms or badges designed to meet corporate style guides and to provide
visual authority and representation for your brand during research activities.
- High quality custom graphics and complete badge design through production.
- Whether modifying one of your current uniforms for our program, or starting
from scratch, NSS will handle all the details involved in implementing formal
dress required to best fit your auditing circumstances.
2. Demographic/Household/Business Profiling and Screening:
We select and train the perfect researchers and auditors based on your unique
circumstances.
- NSS can suggest approaches based on our extensive experience
- Age/Race/Sex Screening
- Educational/Occupational Screening
3. Environmental Inspection Capabilities
- Text based survey of aesthetic (product placement, signage) and environmental
conditions
- Digital Video or Photographs are included for clarification of assessment
circumstances
- Digital Audio can be captured to provide ambient noise and other levels
- Temperature/Humidity measurements available
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