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SOLUTIONS |
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 AUDITS
& INSPECTIONS |
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You
can't be everywhere at once...but NSS can be. For
more formal audits of your business's diverse properties,
processes, and people - we can tailor a research solution.
Your company's success depends on management's ability to
monitor adherence to whatever standards you require of your
franchisees, resellers, distributors, and other partners.
- Uniformed Inspections /
Audits
- On-Site Compliance Inspections
- Signage Assessments
- Adherence to Franchise
Requirements
- Site Safety
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- On-Site Food Prep / Kitchen
Inspections
- Financial Institution Document
Audits
- Product Display Documenting
/ Counts
- Customer Counts
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Our programs utilize uniforms,
badges, formal documentation, in-depth training, and advanced
monitoring and quality control procedures to comprehensively
scrutinize procedural, environmental, and aesthetic standards.
Consistent,
yet flexible enough to change as your infrastructure as well
as your representative's infrastructure evolves, we provide
the focused "viewpoint" required to influence and
maintain your brand, assets, employees, and partners throughout
all aspects of their day-to-day operations. |
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How it Works |
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While a mystery shopping program
is more customer oriented, our audit and inspection programs
can provide a more technical form of research. Audits and
Inspections focus management's attention on adherence to standards
in more than just the customer-service business units. With
an emphasis on training and formal monitoring techniques (as
opposed to the covert, and often informal nature of customer
research) we can enforce the accountability you require.
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1. Research and Diagnosis
Identifying and analyzing standards and required adherence
thresholds. Emphasis on procedural, operational, aesthetic,
and related business processes involved in maintaining
your brand(s) and partnerships. |
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2. Solution Design
Creating and putting in place a series of staff, researcher,
and documentation systems to maintain consistent monitoring
of the auditing program. |
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3. Training and Documentation
Screening and in-depth
training of staff and researchers in program focal points,
subtleties, and deliverable schedules. |
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4.Implementation
Launching and operating the solution, as well as measuring
progress and providing ongoing support, training, and
refinement. |
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5. Evaluation and Interpretation
Measuring and evaluating the impact of the initiatives
and using the information gathered from the data produced
by programs to compare with expectations and initial goals.
Adjust solution and goals as necessary to allow for environmental,
seasonal, or other marketplace forces including revelations
deduced from solutions.
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Features and
Options |
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1. Custom Badge/Uniform Design:
Uniforms or badges designed to meet corporate style guides
and to provide visual authority and representation for your
brand during research activities.
- High quality custom graphics and complete badge design
through production.
- Whether modifying one of your current uniforms for our
program, or starting from scratch, NSS will handle all the
details involved in implementing formal dress required to
best fit your auditing circumstances.
2. Demographic/Household/Business Profiling and Screening:
We select and train the perfect researchers and auditors
based on your unique circumstances.
- NSS can suggest approaches based on our extensive experience
- Age/Race/Sex Screening
- Educational/Occupational Screening
3. Environmental Inspection Capabilities
- Text based survey of aesthetic (product placement, signage)
and environmental conditions
- Digital Video or Photographs are included for clarification
of assessment circumstances
- Digital Audio can be captured to provide ambient noise
and other levels
- Temperature/Humidity measurements available
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