You can't be everywhere at once...but NSS can be. For more formal audits of your business's diverse properties, processes, and people - we can tailor a research solution. Your company's success depends on management's ability to monitor adherence to whatever standards you require of your franchisees, resellers, distributors, and other partners.

Our programs utilize uniforms, badges, formal documentation, in-depth training, and advanced monitoring and quality control procedures to comprehensively scrutinize procedural, environmental, and aesthetic standards. Consistent, yet flexible enough to change as your infrastructure as well as your representative's infrastructure evolves, we provide the focused "viewpoint" required to influence and maintain your brand, assets, employees, and partners throughout all aspects of their day-to-day operations.

• Online Access to All Data w/ Privilege Management
  
  
• Incremental Program Options
  
  
• Market/Competitor Research
  
  
• Integration with Legacy Systems
  
  
• Summations (charts, graphs, trends, etc.)
  
  
• Versioning Management
  
  
• Completely Customizable Forms
  
  
• Advanced Scoring/Subtotaling Abilities
  
  
• Superior Scheduling Techniques
  
  
• Assessment Conditions Verification

While a mystery shopping program is more customer oriented, our audit and inspection programs can provide a more technical form of research. Audits and Inspections focus management's attention on adherence to standards in more than just the customer-service business units. With an emphasis on training and formal monitoring techniques (as opposed to the covert, and often informal nature of customer research) we can enforce the accountability you require.

1. Custom Badge/Uniform Design:
Uniforms or badges designed to meet corporate style guides and to provide visual authority and representation for your brand during research activities.

• High quality custom graphics and complete badge design through production.
• Whether modifying one of your current uniforms for our program, or starting from scratch, NSS will handle all the details involved in implementing formal dress required to best fit your auditing circumstances.

2. Demographic/Household/Business Profiling and Screening:
We select and train the perfect researchers and auditors based on your unique circumstances.

• NSS can suggest approaches based on our extensive experience
• Age/Race/Sex Screening
• Educational/Occupational Screening

3. Environmental Inspection Capabilities

• Text based survey of aesthetic (product placement, signage) and environmental conditions
• Digital Video or Photographs are included for clarification of assessment circumstances
• Digital Audio can be captured to provide ambient noise and other levels
• Temperature/Humidity measurements available

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