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SOLUTIONS |
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 EMPLOYEE
SERVICES |
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Recognition/
Incentives |
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Performance
and motivation go hand in hand....
Management is constantly trying to identify what causes some
people, some business units, some dealers, to lead the way,
and to always come out on top. Every business organization derives
a disproportionate percentage of their productivity and profits
from a select group of top performers, who consistently deliver
exemplary results. Whether they be dealers or distributors,
stores or sales reps, these high-flying business units always
seem to lead the way in:
- Profitability
- Customer service
- Operations
- Sales productivity
Management is continually faced with
the dual challenge of keeping these top-performers energized
and motivated, and perhaps more importantly, elevating additional
business units into the upper echelon of excellent performance.
It is within the confines of these two separate, but related
challenges that an organization must differentiate between
"Recognition" and "Performance Improvement." |
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In order
to maximize your incentive program's effectiveness, NSS's
programs focus an organization's members' attention on multiple
critical business activities and financial results by:
- Pinpointing performance elements
common to an organization's best performers
- Assigning quantitative point values
for prioritizing and measuring each element
- Emphasizing priorities through
a comprehensive communications plan
- Providing specific performance
feedback to every participant and management
- Driving improved performance
with a structured recognition award program
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Feedback
(Ratings) |
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What do
your employees think and how can their ideas help influence
the business's direction? The employees on your front line
are complex people, but managing them doesn't have to be. While
gathering feedback from your customers is a great way to boost
business, it is oftentimes very helpful to focus on those people
who are most "in touch" with your business image,
process, and properties. Listening to your employees can involve
many goals, or just one, depending on your resources and needs:
- Employee Satisfaction Levels
(morale)
- Operational Achievement
Highlighting
- Knowledge Base Development
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- Productivity Improvement
Ideas
- Issue Resolution
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Don't reinvent the wheel...
Chances are, many of the problems or decisions that take up
the majority of management's time can be approached more effectively
using insight gathered by an employee feedback program. As your
employees learn, experience, struggle, and excel, we will be
there to chart this progress. When you let your employees know
that you care about what they think, and are willing to support
their development, the sky is the limit in returns to your bottom
line. Happier, smarter workers are only a phone call away.
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Exit Interviews |
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Understand
your employee turnover and increase retention by having NSS
handle the "exit" of employees from your organization.
Improving your organization's effectiveness, and more importantly
your profits, is dependent on your ability to harness information
in your organization and it's participants. Your employee's
departure from your organization becomes an opportunity for
enlightenment at the hands of NSS trained staff:
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- Compare Job Duties
- Discover Unethical Behavior
- Monitor/Improve Leadership
Behavior
- Determine where employee
management went wrong
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- Minimize risk of future
litigation
- Increase Objectivity
- Discover Security Violations
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We utilize
multiple data collection methods including the web, phone, mail,
fax, and of course, personal interviews. By studying and interpreting
employees at the time when they are more likely to be open,
our consultants act as "outsiders" whose findings
often carry more weight with top management. Your company should
be focusing on business, not departing employees, so we are
here to facilitate a successful retention strategy that suits
your individual needs.
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