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SOLUTIONS |
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 EMPLOYEE
SERVICES |
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Recognition/ Incentives |
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Performance and motivation
go hand in hand....
Management is constantly trying to identify what causes some people, some business
units, some dealers, to lead the way, and to always come out on top. Every business
organization derives a disproportionate percentage of their productivity and profits
from a select group of top performers, who consistently deliver exemplary results.
Whether they be dealers or distributors, stores or sales reps, these high-flying
business units always seem to lead the way in:
- Profitability
- Customer service
- Operations
- Sales productivity
Management is continually faced with the dual challenge
of keeping these top-performers energized and motivated, and perhaps more importantly,
elevating additional business units into the upper echelon of excellent performance.
It is within the confines of these two separate, but related challenges that an
organization must differentiate between "Recognition" and "Performance
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In order to maximize your
incentive program's effectiveness, NSS's programs focus an organization's members'
attention on multiple critical business activities and financial results by:
- Pinpointing performance elements
common to an organization's best performers
- Assigning quantitative point values for prioritizing
and measuring each element
- Emphasizing priorities through a comprehensive
communications plan
- Providing specific performance feedback to every
participant and management
- Driving improved performance with a structured
recognition award program
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Feedback (Ratings) |
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What do your employees think
and how can their ideas help influence the business's direction? The employees
on your front line are complex people, but managing them doesn't have to be. While
gathering feedback from your customers is a great way to boost business, it is
oftentimes very helpful to focus on those people who are most "in touch"
with your business image, process, and properties. Listening to your employees
can involve many goals, or just one, depending on your resources and needs:
- Employee Satisfaction Levels (morale)
- Operational Achievement Highlighting
- Knowledge Base Development
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- Productivity Improvement Ideas
- Issue Resolution
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Don't reinvent the wheel...
Chances are, many of the problems or decisions that take up the majority of management's
time can be approached more effectively using insight gathered by an employee
feedback program. As your employees learn, experience, struggle, and excel, we
will be there to chart this progress. When you let your employees know that you
care about what they think, and are willing to support their development, the
sky is the limit in returns to your bottom line. Happier, smarter workers are
only a phone call away. |
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Exit Interviews |
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Understand your employee
turnover and increase retention by having NSS handle the "exit" of employees
from your organization. Improving your organization's effectiveness, and more
importantly your profits, is dependent on your ability to harness information
in your organization and it's participants. Your employee's departure from your
organization becomes an opportunity for enlightenment at the hands of NSS trained
staff:
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- Compare Job Duties
- Discover Unethical Behavior
- Monitor/Improve Leadership Behavior
- Determine where employee management went wrong
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- Minimize risk of future litigation
- Increase Objectivity
- Discover Security Violations
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We utilize multiple data
collection methods including the web, phone, mail, fax, and of course, personal
interviews. By studying and interpreting employees at the time when they are more
likely to be open, our consultants act as "outsiders" whose findings
often carry more weight with top management. Your company should be focusing on
business, not departing employees, so we are here to facilitate a successful retention
strategy that suits your individual needs.
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