TECHNOLOGY


Everything you need—in one convenient location.

Our unique client portal allows you to monitor all aspects of your program quickly and easily. This system, called CARE (Customer Assessment Reporting Engine), was developed in-house by drawing on several decades of experience and evolution in mystery shopping and customer assessment.

CARE offers real-time distribution and management of surveys, audits, training, and summaries. You can limit access to top executives, or include your entire workforce. View individual reports, filter summaries any way you like, and download results in the format of your choice. The system is flexible and can be easily adapted to your specific needs.

You never have to worry about system compatibility.

We realize that your time is valuable, so we’ve made working with us as easy as possible. You can access your CARE portal from any device—even your phone or tablet. Additionally, we can accept and deliver raw data in any format, including direct data connections and file transfers. We let you choose the method that works best for you so you can focus on what matters.

Your data is safe with us.

Our servers are continuously monitored for security and performance. We use one of the fastest and most reliable internet providers in the industry. All data is transmitted with SSL encryption, and we perform daily backups of all server data with off-site recovery storage. Your privacy is important to us.

Even as your customer is changing, we’re innovating.

We’re constantly evolving. We continue to adapt to the changing landscape of market research and the industries that depend on it. We have years of experience developing and supporting web-based applications, and we make learning new technology a priority.

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