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FAQ's
MYSTERY SHOPPER QUESTIONS
Mystery Shopper Questions
 

Please call 1-800-800-2704 or send an email to help@nationalshoppingservice.com if you have any questions that are not covered below:

  1. When am I paid? How am I paid? How much will I be paid?
  2. Do I need to contact you to see if you have openings in my area?
  3. How often will I perform evaluations for NSS?
  4. How do I update my Shopper information?
  5. I tried logging in with my last name and shopper number, but I was rejected. What's wrong?
  6. I have a friend that is interested; I need to contact you?
  7. What type of mystery shopping services do you do?
  8. Are you a legitimate company?
  9. How do I get more information on mystery shopping?
  10. How do I know if there are any Mystery Shops in my area?
  11. Do I have to pay a fee to shop with National Shopping Service?
  12. Are all reports entered directly at National Shopping Service's website?
  13. Do I need to contact schedulers at National Shopping Service for shops?
  14. Will I be penalized if I decline a shop offered to me?

Q1: When am I paid? How am I paid? How much will I be paid?

A: Shopper checks are mailed out on the last day of the month following the month in which a given shop is performed (i.e., The check for a shop performed in April will mail on the last day of May, the check for a shop performed in June will mail on the last day of July, etc.


Q2: Do I need to contact you to see if you have openings in my area?

A: There are two ways to check if there are any open assignments in your area. You can search for open prospects using the prospects tool available in our shopper intranet or you can call us and one of our schedulers will be glad to schedule you for a shop available in your area.


Q3: How often will I perform evaluations for NSS?

A: That depends on where you are located. Many of our clients change locations monthly so we will most likely not have the pleasure of working with you on a regular basis.


Q4: How do I update my Shopper information?

A: Please go to http://www.nationalshoppingservice.com and login under the "Mystery Shopper Login" form provided on the homepage. From there, you can find out your shopper number and then login to change your information. If you are "rejected", be sure you are using the email address you used when you registered.


Q5: I tried logging in with my last name and ID, but I was rejected. What's wrong?

A: Try using the "I forgot my password" tool to retrieve your password. If this does not work, contact help@nationalshoppingservice.com and we will respond with assistance.


Q6: I have a friend that is interested; do I need to contact you?

A: No, just direct them to http://www.nationalshoppingservice.com to register with us...and thank you for the referral!


Q7: What type of mystery shopping services do you do?

A: We do a variety of integrity and customer service shops in all industries ranging from department stores and retail to convenience stores, banks, hotels, and airlines. We also perform a wide range of "special" audits and inspections that involve our nationwide researchers and take advantage of more formal and in-depth reporting skills.


Q8: Are you a legitimate company?

A: NSS (National Shopping Service) has been providing Mystery Shopping Services since 1972. We have an excellent reputation that we constantly strive to maintain.


Q9: How do I get more information on mystery shopping?

A: For more information on mystery shopping check out our shopper resources page or call us at 1-800-800-2704.


Q10: How do I know if there are any Mystery Shops in my area?

A: Open mystery shopping assignments are currently posted in our shopper intranet. You can search for open assignments using the prospects tool available in our shopper intranet or you can call us and one of our schedulers will be glad to schedule you for a shop available in your area. A scheduler for your area may also contact you via email or phone once something becomes available in your area. We are continuously growing and gaining new cities, in which shops will be available. Please be patient.


Q11: Do I have to pay a fee to shop with National Shopping Service?

A: NO. We have never and will never make shoppers pay a fee in order to receive shops from our company. We cover all expenses incurred in locating, screening, training, and developing our Mystery Shoppers.


Q12: Are all reports entered directly at National Shopping Service's website?

A: Most of our current shops are entered directly into our website.


Q13: Do I need to contact schedulers at National Shopping Service for shops?

A: You are always welcome to contact our staff to see if shops are available in your area. Generally, though, you will be contacted by a member of our staff once something becomes available in your area.


Q14: Will I be penalized if I decline a shop offered to me?

A: Definitely not. We would rather you decline a shop than accept the shop and not complete it. But, if you DO accept and shop and do NOT complete it, depending on the circumstances, you will not be able to shop again for our company.